Privacy policy

Privacy Policy

Last updated: 13 October 2026

Moidore LLC, trading as MERELDON, operates mereldon.com. This Privacy Policy explains how we collect, use, disclose and protect personal information when you browse, purchase, contact us or interact with our marketing.

  1. Who is responsible

The business responsible for this store is Moidore LLC, trading as MERELDON.

Business correspondence address:
525 Randall Ave, Ste 100 1341
Cheyenne, WY 82001
United States

For customer-service or privacy enquiries, email support@mereldon.com.

  1. Information we collect

We may collect:

• Contact details, including name, delivery address, billing address, email address and telephone number where provided.
• Order and payment information, including products selected, order history, delivery status, refunds and customer communications. Payment providers handle sensitive card information as part of payment processing.
• Account and marketing information, including account identifiers, preferences, sign-up forms, consent and opt-out records, and marketing interactions.
• Technical and website usage information, including IP address, device and browser details, cookies, similar identifiers, pages viewed and website interactions.
• Customer support information, including messages, photos or other details you choose to provide to resolve an order, sizing, delivery or returns issue.

  1. How we use information

We use personal information to operate our store, process orders and payments, arrange delivery, send order updates, manage returns and refunds, respond to customer requests, protect against fraud, comply with legal obligations and improve our services.

Where permitted by law and your preferences, we may also use information for marketing and relevant advertising.

  1. Who we share information with

We share information only where reasonably necessary to operate our business. This may include Shopify, payment processors, fraud-prevention providers, email and customer-support tools, delivery and order-fulfilment service providers, analytics and advertising providers, professional advisers and authorities where required by law.

Order-recipient details may be shared with delivery and order-fulfilment providers outside Australia, including in China, to arrange delivery and returns. We do not sell personal information as a standalone product.

  1. International transfers

Your personal information may be disclosed to recipients outside Australia, including in the United States and China, as well as other countries where our verified service providers operate.

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy requirements.

  1. Marketing communications

We send operational messages, including order confirmations, delivery notifications and replies to customer enquiries, when necessary to provide our services.

We send promotional communications only where permitted by applicable law. Marketing emails include a clear option to unsubscribe. You can also contact support@mereldon.com to update your marketing preferences.

  1. Cookies and analytics

Cookies and similar technologies support checkout, cart persistence, account preferences, security and website operation.

Analytics and advertising tools may measure visits or show relevant advertising when these functions are enabled. You can adjust browser cookie settings and use available privacy controls on our website.

  1. Retention and security

We keep personal information only for as long as reasonably needed for the purposes described in this policy, subject to accounting, tax, customer-rights, dispute, fraud-prevention and legal requirements.

We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.

  1. Your rights and choices

You may contact support@mereldon.com to request access to personal information we hold, correction of inaccurate records, deletion where available, direct-marketing opt-out or further information about our privacy practices.

We may need to verify your identity before responding. Some records may need to be retained where required or permitted by law.

  1. Privacy complaints

For a privacy complaint, email support@mereldon.com with a description of the issue and any relevant contact or order reference.

We aim to acknowledge complaints promptly, investigate fairly and provide a written response within 30 days where reasonably practicable, or advise if we need more time.

  1. Updates

We may update this policy when our services, data practices or legal requirements change. We will revise the “Last updated” date when we do.