Refund policy
Refund & Returns Policy
Last updated: 13 October 2026
We want you to shop with confidence. This policy explains MERELDON’s voluntary 30-day change-of-mind return option and the separate rights that Australian consumers have under the Australian Consumer Law (ACL). Nothing in this policy limits those rights.
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Change-of-mind returns
To request a voluntary return for an eligible non-faulty item, email support@mereldon.com within 30 calendar days after delivery. We will assess the request and issue return authorisation and instructions before you send anything.
An approved change-of-mind return may be refunded to the original payment method after the item is returned and inspected.
For a voluntary return, the item should be unused, unworn, unwashed and unaltered, with original tags and any applicable hygiene seal intact, and in resalable condition. Please provide your order number or other proof of purchase. The absence of the outer delivery carton alone does not prevent a return.
For change-of-mind requests only, a hygiene-sensitive item with a broken hygiene seal may be excluded where that condition was disclosed before purchase. Any final-sale limitation must be clearly disclosed on the relevant product before purchase. A sale or discounted price never removes statutory rights.
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Return location, postage and customs
We do not currently offer a domestic Australian return address. Approved voluntary returns are sent to our returns facility in Dongguan, Guangdong, China:
Zhou Yifeng
4/F, Building 9, Elevator 1, Rongchen Zhigu High-Tech Industrial Park
No.49 Jinfu 2nd Road, Liaobu Town
Dongguan, Guangdong 523400
China
For an eligible non-faulty change-of-mind return, you are responsible for tracked international postage and any postal, carrier, insurance or customs cost charged by the service you choose.
Do not use a service that requires the recipient to pay duties, tax, customs-clearance charges or other fees. Select a tracked service that allows the sender to complete any required customs formalities.
Before posting, confirm the current recipient, address and carrier instructions in your return authorisation. Do not send a parcel to the original parcel sender or our US business correspondence address.
After sending an approved return, email us the tracking number or a working tracking link and keep proof of postage. Please post by the date shown in the return authorisation. For voluntary returns, the item remains your responsibility until delivery to the approved returns facility is confirmed, subject to applicable law. We do not charge a restocking fee.
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Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the ACL, including acceptable quality, fitness for purpose and matching their description. These rights are not limited to 30 days and apply to sale and discounted items.
For a major failure, you may generally choose a refund or replacement. For a minor failure, we must provide an appropriate remedy within a reasonable time.
If an item is faulty, unsafe, damaged, incorrect or materially different from its description, contact us with your order number and details. Photos may help us resolve the issue quickly but are not an absolute condition of your legal rights.
We may reasonably assess the claim and may resolve it without a physical return. If a physical return is reasonably necessary and a fault is confirmed, we will reimburse reasonable return postage or arrange another legally compliant solution. We will not require store credit, a gift or a partial refund instead of a remedy to which you are legally entitled.
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Refund timing
For an approved voluntary return, we aim to initiate the refund within five business days after inspection at the returns facility. Banks and card providers may need additional time to show the credit.
Original delivery charges for a voluntary change-of-mind return are not normally refundable. This does not affect amounts that must be refunded under law.
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Exchanges and support
If you prefer a different size or colour, contact us to discuss availability and any price difference before agreeing to an exchange. We may offer a replacement, store credit, partial refund or returnless goodwill solution, but these options are voluntary and never replace an ACL remedy.
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Contact
Email: support@mereldon.com
Seller: Moidore LLC trading as MERELDON
525 Randall Ave, Ste 100 1341
Cheyenne, WY 82001
United States
This is a business correspondence address only; it is not a returns location.
