
HERE TO HELP
Frequently Asked Questions
How do I choose the right size?
Our clothing is listed in Australian (AU) sizes. Compare your bust, waist and hip measurements using our Size Guide. Fit may vary by style and fabric, so check the product's size and fit details where available.
How long does delivery take, and how much is shipping?
We deliver to Australia and most countries worldwide, and standard shipping is free on every order, with no minimum spend. Estimated delivery to Australia is 7–11 business days from the date you place your order, including processing. Delivery estimates for other countries are listed in our Shipping Policy. Delivery times are estimates, not guarantees.
Can I return an item if it doesn't fit?
Yes. Change-of-mind returns can be requested within 30 days of delivery. Items must be unworn, unwashed and unaltered, with original tags attached. Change-of-mind return postage is paid by the customer. Please email us before sending anything back, and read our Returns & Refund Policy for details. Your rights under the Australian Consumer Law and other consumer laws still apply.
How can I track my order?
Once your order has been dispatched, we'll send a shipping confirmation email with tracking details where available. For more guidance, visit Track Your Order, where you can also request an update if you need help.
What if my order arrives damaged or incorrect?
Please contact support@mereldon.com with your order number and photos of the issue. We'll help arrange an appropriate remedy under Australian Consumer Law and cover return postage for faulty or incorrect items. You can also reach us through our Contact page.